When is The Cooler Room open?

Monday to Friday, 8am–4pm, plus FeelGood Sessions on Fridays from 5pm. Closed weekends.

How fresh is the coffee?

It's roasted to order in Dorset and at its best within 6 weeks of the roast date printed on the bag.

How should I store coffee?

In its sealed bag or an airtight container, at room temperature, away from sunlight. Don't refrigerate it.

Yes, Still Good is a dark roast decaf.

What does FGF Club membership include?

A £2 speciality coffee every day, 5% off FGF products, and priority access to events, drops and workspace booking. It costs £108 once, for life, with only 108 spots.

Can I work from The Cooler Room?

Yes. Day passes and a Monthly Pass are available, with 6 desks a day, Monday to Friday.

Is the clothing sustainable?

Yes: certified organic cotton, vegan, printed in a renewable-energy-powered factory.

t depends on the item. The Present and The Colour tees are oversized, so size down; hoodies and The Hawk tee are regular fit, so size up. Each product page has a size guide.

Can I return clothing?

Yes, within 14 days if it's unworn and unwashed. Email info@feelgoodfella.com.

Shipping policy

Where we deliver

We currently deliver across the United Kingdom, including Scotland, Northern Ireland, and the islands. Some remote and Highland postcodes may take an extra day or two. Any customs duties or import taxes are the buyer's responsibility.

Delivery costs

Free UK delivery on orders over £30
Orders under £30: £[X.XX] standard delivery
The exact cost is always shown at checkout before you pay

Dispatch times

Our products are made fresh or to order, so dispatch times vary:

FGF Coffee: roasted in small batches in Dorset, and ground to order if you choose ground. Usually dispatched within [2–3] working days.
FGF Clothing: printed to order on organic cotton by our production partner. Usually dispatched within [3–5] working days.
Wellbeing products: usually dispatched within [1–2] working days.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after [2pm] or at the weekend are processed the next working day.

Delivery times

After dispatch, UK delivery usually takes [2–4] working days with [Royal Mail / Evri / DPD]. You'll get an email with tracking details when your order is on its way.

Orders with more than one item type

Clothing is made and sent by our production partner, while coffee and wellbeing items are sent from Dorset. If your order contains both, it may arrive in separate parcels on different days. You won't pay extra delivery for this.

Local collection

Live nearby? Choose Local collection at checkout and pick up your order free from The Cooler Room, Cooler Room 4, Rampisham Business Centre, Rampisham, Dorchester DT2 0HS, Monday to Friday, 8am to 4pm. We'll email you when it's ready.

Busy periods

During sales, product drops, and the Christmas season, dispatch may take a little longer. We'll post any last order dates for Christmas on our website and Instagram.

Lost, late or damaged parcels

Check your address: please make sure it's correct at checkout. We can't be responsible for orders sent to an address entered incorrectly. Email us straight away if you spot a mistake.
Late: if your order hasn't arrived within 10 working days of dispatch, email us and we'll chase it with the courier.
Lost: if the courier confirms it's lost, we'll send a replacement or give you a full refund.
Damaged: email a photo within 30 days of delivery and we'll replace or refund it. See our Return & Refund Policy.

Questions

Email info@feelgoodfella.com. We're happy to help.

Be Good · Do Good · Feel Good

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